Shipping Policy

At Snugcows, we work to prepare and deliver every order safely and provide you with clear information throughout the entire process.

Order Processing

Orders typically require 2–3 business days for processing before they are shipped.

During periods of high demand, promotional campaigns, Black Friday, Christmas, or public holidays, processing and shipping times may vary.

Once your order has been shipped, you will receive tracking information when available.

Estimated Delivery Times

Our usual estimated delivery times are:

Spain: up to 10 business days.
European Union: up to 15 business days.
Other destinations: up to 20 business days.

These delivery times are estimates and may be affected by circumstances beyond our reasonable control, such as logistical disruptions, periods of high demand, public holidays, weather conditions, customs inspections, or force majeure events.

The above is without prejudice to any rights granted to consumers under applicable law in the event of delays or failure to meet the delivery timeframe.

Free Shipping

Snugcows offers free shipping on orders when indicated during the checkout process.

Before completing your order, the shipping conditions applicable to your selected destination and any additional charges, if applicable, will be displayed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in the information provided, please contact us as soon as possible at:

 

If your order has not yet been processed, we will try to make the requested change.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Additional costs resulting from an incorrect or incomplete address provided by the customer, inability to complete delivery for reasons attributable to the recipient, or the return of the package may be charged to the customer where legally permitted.

Order Tracking

When the shipping service used provides tracking, you will receive the necessary information to check the status of your order.

Please note that tracking information may take some time to update after your order has been shipped.

Order Marked as Delivered

If your tracking information shows that your order has been delivered but you cannot find it, please first check the shipping address provided with your order and ask other members of your household, reception staff, concierge, or neighbors who may have received it.

If you still cannot locate your order, please contact us at:

 

We will review the issue and, where appropriate, take the necessary steps with the shipping carrier.

Order Lost in Transit

If an order does not reach its destination, please contact us so that we can check its status and handle the issue with the shipping carrier.

Snugcows will assume the responsibilities applicable to the seller under applicable law until the order is delivered to the consumer or a person authorized to receive it.

Damaged Package or Product

If you notice damage to the package when you receive it, we recommend keeping the packaging and taking photographs before disposing of it.

If the product has also been damaged, please contact us as soon as possible at:

 

Please include your order number and, where possible, attach photographs of the product, packaging, and shipping label. This will help us review and resolve the issue more quickly.

When damage occurs during shipping for which Snugcows is responsible, the consumer will not be required to bear any costs that are legally the responsibility of the seller.

Customs and Taxes

Orders shipped outside the European Union may be subject to taxes, customs duties, import fees, or customs procedures imposed by the destination country.

Where these amounts are not expressly included in the price paid to Snugcows, they may be charged by the relevant authorities or entities in the destination country.

Any applicable costs will be disclosed or handled in accordance with applicable law and the conditions displayed during the checkout process.

Contact

For any questions regarding your shipment:

Snugcows